Exelmoto Warranty Policy

Ride Fearlessly with Exelmoto!

At Exelmoto, we don’t just build e-bikes—we build experiences. Whether you’re chasing new thrills, conquering city streets, or exploring the unknown, your ride should never hold you back. That’s why we design our e-bikes to be tough, powerful, and adventure-ready. And because we believe in our craftsmanship, we back our bikes with one of the most rider-friendly warranty policies in the industry.

Go further, ride harder, and explore without limits—Exelmoto has your back every mile of the way!

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Warranty Coverage

1. Frame Warranty
 • High Tensile Steel Frames – 5 years

2. Electrical Components
• Motor (Hub Motor, Motor Shell) – 12 Months
• Battery – 24 Months
• Controller – 12 Months
• Electronic Handlebar Controls, Display, Pedal Sensor, Throttle, Brake Light, 
   Front Light, Battery Charger – 6 Months

3. Paint & Graphics
• Frame Paint & Decals – 12 Months (excluding accidental or deliberate damage)

4. Mechanical Parts (Manufacturing Defects Only)
• Covered: Structural defects in mechanical components.
• Not Covered: Normal wear-and-tear parts such as tires, tubes, bearings,
  drivetrain parts, brakes, grips, pedals, hubs, wheels, mudguards, etc.

5. Accessories Warranty (If purchased from Exelmoto)
• Lights, Smart Air Pump – 6 Months

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Warranty Terms & Conditions
1. Warranty Activation
 • Customers must register their e-bike within 15 days of purchase at [Exelmoto’s Warranty Portal] 
• Proof of purchase is required.
2. What’s Not Covered?
• Damage due to misuse, modifications, racing, stunt riding, accidents, or exceeding the weight limit (120kg).
• Failure to follow maintenance guidelines.
• Use of non-original chargers or third-party batteries.
• Normal wear and tear on consumable parts.
• Unauthorized repairs or service by non-Exelmoto personnel.
• Environmental factors include water immersion, fire, or acts of nature.
3. Shipping Damage Claims
• Inspect the packaging upon delivery.
• Any shipping damage must be reported within 24 hours of receiving the product.
4. Claim Process
• Warranty claims must be processed through Exelmoto or an authorized dealer.
• Customers are responsible for transportation and labor costs related to out-of-warranty parts.
5. Exelmoto’s Rights
 • We reserve the right to repair or replace defective parts with equivalent components based on availability.
• Warranty terms are subject to change without prior notice.

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Contact & Support

For warranty claims, service, or inquiries, visit [Exelmoto Warranty Portal] or contact our authorized dealers.
Shipping Damage Claims:

IMMEDIATELY inspect whether the packaging is intact when receiving the goods. If you see obvious damage to the product, you can choose to reject and contact us in time. We will not accept claims for shipping damage later than 24 hours from the receipt of the product.