Privacy policy
Introduction :
Exelmoto.com is a private limited company having CIN Number U29304MH2024PTC427461 and incorporated under the Companies Act, 2013 (Hereinafter “Company”). We are committed to protecting your privacy and ensuring you have a positive experience on our website and while using our products and services. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By accessing or using our website (www.exelmoto.com) or providing your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
When you interact with us (e.g., purchase, inquiry, service request), we may collect:
• Full Name
• Phone Number
• Email Address
• Billing/Shipping Address
• Age and Gender (optional)
• Aadhaar/PAN details (only when required for loan/EMI partners)
• Payment details (via secure payment gateways)
b) Technical & Usage Information
Automatically collected when you browse our website:
• IP Address
• Device type and operating system
• Browser type
• Pages visited and duration
• Cookies and similar technologies
2. How We Use Your Information
We use the collected information for:
• Order processing and fulfillment
• Customer support and service updates
• Providing invoices, receipts, and product tracking
• Marketing and promotional communication (only with consent)
• Personalizing your experience on our website
• EMI/loan processing through our payment/finance partners
• Legal and regulatory compliance
3. Sharing of Information
We do not sell your personal data. However, we may share information with:
• Payment gateways (e.g., Razorpay, Snapmint) for secure transactions
• Logistics partners for delivery
• Marketing platforms (e.g., Meta, Google) with anonymized data for targeted promotions
• Government authorities where required by law
• Customer service tools (e.g., WhatsApp, BusinessOnBot)
4. Data Storage & Security
We use commercially reasonable measures to protect your data:
• Encrypted storage for sensitive data
• Secure access controls and passwords
• Periodic vulnerability scans and software updates
• Data backups and server firewalls
Note: While we strive to secure your data, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
• Access your data
• Correct or update your data
• Withdraw consent at any time
• Request deletion (subject to legal obligations)
• Opt-out of promotional communications
To exercise these rights, email us at: support@exelmoto.com
6. Cookies
We use cookies to:
• Improve user experience
• Track website traffic and trends
• Save preferences for future visits
You may modify your browser settings to disable cookies, though this may impact some website features.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
9. Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page with a revised “Effective Date.” Please review it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Exelmoto
Email: sales@exelmoto.com
Phone: 9995553530
Address: Kondivita Road, Bhim Nagar Andheri East, Unit No. 4, Keytuo Industries, Mumbai, MH, 400059, IN.